It’s our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns & Exchange is also safe, easy and transparent. If for any reason you are not satisfied with the product or you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 15 days (48 hours for damaged and defective) to raise a return request by just following the below mentioned procedures:

Raise a return request by sending us the return request mail on our customer support email id “support@fatfatiya.in “. Please mention the following information clearly in the mail: Order Number / Registered E-Mail Id / Product Name

We will arrange the reverse pickup, if Pin code is not serviceable then you have to mail the item(s) to the address below.

Shekhawaati Designs & Fashion Pvt. Ltd., 63 A, Chitrakoot Nagar, Airport Road, Jagatpura, Jaipur – 302017

The possible solutions covered in returns policy are: Replacement / Exchange:-if the product is Damaged, Defective condition or it was not as described, you may request a replacement for that product. We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have a done the quality check on the same (for damaged and defective items). Replacement is subject to availability of the product. In case the replacement product is out of stock, you will receive a full refund to your account.

Exceptions: Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:

If the return request is made after the specified time frame (15 days from the date of delivery).(48 hours for damaged and defective). Anything missing from the package like the price tag, accessories, labels, original packing, etc. Product is damaged due to misuse, physical damage or any other damage done by human error, etc.